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Deskzai is a powerful, web-based customer support solution meticulously crafted using the Laravel framework. Designed to streamline customer service operations, this feature-rich platform offers a versatile toolkit that enhances the efficiency and effectiveness of support teams. Whether you’re a small business or a large enterprise, Deskzai empowers you to provide exceptional customer service with ease.
Key Features:
- Knowledge Base:
- Create and maintain informative articles to empower businesses and customers alike.
- Emails to Tickets:
- Seamlessly convert customer emails into support tickets, ensuring no communication is overlooked.
- Ticket Portal:
- Provide customers with a user-friendly portal to submit and track their support tickets.
- AI Ticket Reply and Collision Detection:
- Automate responses using AI to save time, and prevent overlap in agent responses with collision detection.
- Ticket Notes:
- Enable agents to add detailed notes to tickets for enhanced collaboration and comprehensive issue resolution.
- Instant Reply:
- Enhance customer satisfaction with instant replies, ensuring timely and efficient support.
- Tag Adding System:
- Organize and categorize tickets efficiently with a robust tagging system.
- Agent Rating:
- Measure and improve the performance of support agents through a comprehensive rating system.
- Roles and Permissions:
- Customize access levels with roles and permissions, ensuring data security and privacy.
- Announcements:
- Keep both agents and customers informed with important announcements and updates.
- ChatGPT API:
- Integrate the power of ChatGPT for intelligent and context-aware customer interactions.
- Live Notification:
- Stay updated in real-time with live notifications for new tickets, responses, and important events.
- Two-Factor Authentication:
- Strengthen security measures with two-factor authentication for enhanced account protection.
- Dark Mode:
- Optimize the user experience with a sleek and eye-friendly dark mode option.
- And More:
- Explore additional features that contribute to a seamless and comprehensive customer support experience.
Deskzai is not just a customer support system; it’s a complete solution that brings efficiency, automation, and intelligence to your support processes. Elevate your customer service game with Deskzai and ensure unparalleled support for your valued customers.
