Deskzai – Customer Support System | Helpdesk | Support Ticket.

LIVE PREVIEW MORE INFO / DOWNLOAD GET HOSTING

Deskzai is a powerful, web-based customer support solution meticulously crafted using the Laravel framework. Designed to streamline customer service operations, this feature-rich platform offers a versatile toolkit that enhances the efficiency and effectiveness of support teams. Whether you’re a small business or a large enterprise, Deskzai empowers you to provide exceptional customer service with ease.

Key Features:

• Knowledge Base:
  • Create and maintain informative articles to empower businesses and customers alike.
• Emails to Tickets:
  • Seamlessly convert customer emails into support tickets, ensuring no communication is overlooked.
• Ticket Portal:
  • Provide customers with a user-friendly portal to submit and track their support tickets.
• AI Ticket Reply and Collision Detection:
  • Automate responses using AI to save time, and prevent overlap in agent responses with collision detection.
• Ticket Notes:
  • Enable agents to add detailed notes to tickets for enhanced collaboration and comprehensive issue resolution.
• Instant Reply:
  • Enhance customer satisfaction with instant replies, ensuring timely and efficient support.
• Tag Adding System:
  • Organize and categorize tickets efficiently with a robust tagging system.
• Agent Rating:
  • Measure and improve the performance of support agents through a comprehensive rating system.
• Roles and Permissions:
  • Customize access levels with roles and permissions, ensuring data security and privacy.
• Announcements:
  • Keep both agents and customers informed with important announcements and updates.
• ChatGPT API:
  • Integrate the power of ChatGPT for intelligent and context-aware customer interactions.
• Live Notification:
  • Stay updated in real-time with live notifications for new tickets, responses, and important events.
• Two-Factor Authentication:
  • Strengthen security measures with two-factor authentication for enhanced account protection.
• Dark Mode:
  • Optimize the user experience with a sleek and eye-friendly dark mode option.
• And More:
  • Explore additional features that contribute to a seamless and comprehensive customer support experience.

Deskzai is not just a customer support system; it’s a complete solution that brings efficiency, automation, and intelligence to your support processes. Elevate your customer service game with Deskzai and ensure unparalleled support for your valued customers.