Receptionist Job at MONEYPENNY US GROUP, Duluth, GA

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  • MONEYPENNY US GROUP
  • Duluth, GA

Job Description

Job Details

Job Location
Duluth GA - DULUTH, GA

Position Type
Full-Time/Part-Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Telecommunications

Description

Title: Receptionist


Reporting to: Team Manager

Location: Duluth, GA

The role:

In your role as a Moneypenny Receptionist, you'll get comprehensive training that will prepare you with the vital skills to be a key player in the Moneypenny team. You'll serve as a representative for Moneypenny and a wide array of our clients, leveraging your top-notch customer service skills and ability to build relationships to create a positive experience for their customers.

Key responsibilities:
  • Swiftly and effectively handling incoming phone calls and relaying messages to clients and their customers, ensuring they never miss a call.
  • Carefully entering the client's information into our system with accuracy.
  • Awesome attitude toward delivering a remarkable customer experience.
  • Proficient in data entry, detailed-oriented and open to working in a fast-paced environment.
  • Knowledgeable in Microsoft Office Suite, including Outlook and Teams.
  • Always delivering the best level of customer service to clients.
The person:
  • Efficiently and quickly handling incoming calls and relaying messages to clients, making sure every call is answered.
  • Carefully entering the caller's information into our system.
  • A top-notch approach to delivering an amazing customer experience.
  • Skilled in data entry, detail-focused and flexible with changes.
  • Excellent verbal and written communication abilities, plus the knack for juggling multiple tasks.
  • At least two (2) years of experience in customer service and/or tier II support, consistently providing outstanding service.
  • Always ensuring the highest level of customer service is upheld for clients.
  • Willing to work on holidays and weekend (you'll always have one Saturday or Sunday shift every other week).
  • Being Fluent in Spanish is a bonus.

Job Tags

Full time, Part time, Work at office, Flexible hours, Shift work,

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