The Field Service Supervisor manages a staff of Equipment Service personnel (technicians, equipment installers/Fountain and Jet, Cooler Movers). Responsible for overseeing daily operations managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, reviewing report data to analyze results and ability to enter data into our business systems.
In addition, to managing the direct employees the supervisor is expected liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve.
Responsibilities
Qualifications
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