1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards. Responsibilities Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics Provide and respond to live contacts in order to give the appropriate response from provided responses and materials Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record Provide and transfer any reportable communication to the appropriate department Answer customers questions; make referrals: help clarify policies and procedures Provide general travel assistance information Provide information for filing claims with DHS Other duties as assigned Requirements This position requires US Citizenship Must be able to meet all security eligibility requirements Bachelor of Arts or Science from accredited college or university required 2 years of customer service experience required Additional Skills Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen. Applicants selected will be subject to a background investigation and need to meet security eligibility requirements. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $47,500-$54,000. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TechOp Solutions International by 2x Get notified about new Bilingual Customer Service Representative jobs in Washington, DC . Remote Customer Support Rep - $60-$70k (SaaS Support, CRM) Washington, DC $60,000.00-$70,000.00 2 weeks ago Washington, DC $46,437.00-$72,721.00 2 weeks ago Customer Service Representative - Phone and Chat - Washington, DC Core Crew (Front Desk & Sales) - Wildwood, MD Customer Onboarding Specialist (Michigan & Indiana) Washington, DC $58,000.00-$65,000.00 3 weeks ago Washington, DC $40,000.00-$47,000.00 3 weeks ago Silver Spring, MD $18.01-$20.00 10 months ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Customer Service Representative at The Bartlett Customer Relations Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Washington, DC $30,000.00-$35,000.00 1 year ago Washington, DC $52,000.00-$52,000.00 1 day ago Reston, VA $85,000.00-$114,000.00 4 months ago Capitol Heights, MD $23.00-$24.00 1 week ago Washington DC-Baltimore Area $25.00-$35.00 1 week ago Temporary Call Center Representative (Annapolis) Taxpayer Services Division Bethesda, MD $60,000.00-$80,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
TechOp Solutions International...Post Market Performance Follow (PMPF) Analyst ONSITE M-F start 7-9 flex and end 4-61 year contract $45 /hr *This position is primarily for the PMPF work but some percentage (potential as much as 49%) could be in the lab depending on workload. As a PMPF...
...of Being a Team Member: We believe work should be both fulfilling and enjoyable. Heres what we offer: Paid Holidays (e.g., Thanksgiving, Christmas, New Years, etc.) Double Pay on Your Birthday if you work, or a paid day off if it falls on a weekend Continuing...
...Unapologetic Foods restaurant group is seeking an experienced and hands on Regional Manager to oversee daily Rowdy Rooster fast casual restaurant operations. Join the spicy revolution in fast-casual dining! The ideal candidate will build and manage successful, scalable...
...capital. We are seeking to hire an experienced consultant relations professional to cover Tier 1 & 2 consultants nationally (and... ...success in raising capital through consultants, both domestic and international A history of maintaining high standards of service...
...Medical/Healthcare company looking for a medical sales rep in PHILADELPHIA, PA IF you're interested/qualified, please send your resume ****@*****.***... ...that have around 6 months to 1 years of light medical device or pharma sales experience, or candidates that have...