Job Description

Customer Service Rep

In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.

A Day In The Life

• Service approximately 80-100 customer contacts per day
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Code calls/emails/chats to accurately reflect interaction type
• Complete customer spreadsheet and other special notifications
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Look up special pricing agreements and convey accurate price to internal and external customers
• Create quotes as permitted within pricing guidelines
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople
• This is a hybrid position and is work from home Monday & Fridays

What Will Help You Thrive In This Role?

Skills and Experience: SAP, SALESFORCE experience preferred Experience working with customers to solve problems

Education: High School Diploma in General Studies

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