Job Description

The Web Content Manager is responsible for publishing creative assets, experiences, and critical digital content to client websites and other platforms across the globe. This role works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes mastery of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Web Content Manager Responsibilities:

• Support product launches, other marketing initiatives, and regular page maintenance
• Ensure the quality of your own deliverables to client
• Collaborate cross-functionally and proactively with internal and external teams
• Work with developer teams to plan page structures and ways to approach projects
• Lead smaller projects as assigned with the support of the team
• Balance and prioritize multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
• Work within the content management org to contribute to documentation and training
• Maintain complete understanding of the complexities of CMS and other internal tools
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

Web Content Manager Qualifications :

• Minimum of 2 to 4 years of experience working on web production teams
• Experience with localization and managing content for a global audience, using complex CMS platforms (e.g., Drupal, Contentful, AEM, etc. – anything besides WordPress)
• Knowledge of how content management and other related system processes work
• Experience working with a git client application (Tower, SourceTree, etc.) a plus
• Knowledge of HTML, JSON, and XML a plus
• Ability to test and report on CMS issues, and communicate those issues to both technical and non-technical personnel
• Experience working with toolsets as they’re being created and rolled out
• Success in working with defined business processes and workflows
• Excellent interpersonal skills, with a demonstrated ability to work with others in an unpredictable environment
• Highly detail-oriented, organized, and patient, with ability to handle ambiguity

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