Job Description

Job Details

Summary The Survey Interviewer gathers critical data by conducting phone interviews with recent graduates and former learners to track employment status, continuing education, and other outcomes. This information helps the college evaluate program effectiveness, meet accreditation standards, and improve student services.

Key Responsibilities

• Place outbound calls to graduates and learners using prepared questionnaires or computer-assisted interviewing (CAI) systems.
• Clearly explain the purpose of the survey, emphasizing confidentiality and the value of participant input.
• Accurately record responses in a secure database while following FERPA and institutional privacy guidelines.
• Verify contact information and update records as needed to maintain data accuracy.
• Encourage participation and address questions in a professional and empathetic manner.
• Meet established quotas for call volume and completed surveys while maintaining high-quality data standards.
• Provide feedback to supervisors on trends, response rates, and potential script improvements.

Qualifications

• High school diploma or equivalent required; some college coursework or an associate degree preferred.
• Strong verbal communication and active listening skills to engage a diverse alumni population.
• Comfortable making outbound calls and discussing sensitive topics such as employment and education plans.
• Detail-oriented with accurate data entry skills; experience with spreadsheets or survey software preferred.
• Familiarity with community college student experiences and career pathways is a plus.

Work Environment

Survey Interviewers may work on campus in a call center or remotely, depending on college needs. The role requires a professional demeanor, consistency in following protocols, and dedication to collecting high-quality data that supports the colleges mission and accreditation requirements.

Conditions of Employment

This position requires a Criminal Background Check.

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