Job Description

Overview At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success. Credence has an immediate need for a ServiceNow Developer who will assist in the technical solution and development/implementation of applications leveraging the OOTB modules and customization as necessary to ensure the required business outcomes are delivered. The person will assist in the technical solution and development/implementation of solutions that leverage the OOTB ServiceNow modules and Custom App to migrate legacy applications to the DLA Enterprise ServiceNow platform. As a ServiceNow developer, you will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing solutions using various OOTB modules such as Product Catalog, ServiceNow Workflow, Business Rules, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), CSM, and other ServiceNow modules, as required. Responsibilities include, but are not limited to the duties listed below Ensure all development aligns with the architecture principles of ServiceNow and is reusable, reliable, and adaptive. Manage the ServiceNow solution design, development, testing, migrating to Production (update sets) Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation. Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes. Requirements elicitation, design, development, testing, training, and implementation support Manage the ServiceNow solution design, development, testing, and go-live support. Work with technical subject matter experts (SMEs) to identify and refine data requirements Work closely with the ServiceNow technical team to convert requirements into design and migration steps Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation. Ability to maintain and develop scoped applications Working with project resources to define sustainment governance and processes as part of operational transition. Provide guidance to convert requirements into design and migration steps. Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications. Education, Requirements and Qualifications Minimum US Citizen with the ability to obtain a Secret clearance BS in Computer Science, Information Systems, Engineering, Business, or related discipline Five (5) to seven (7) Plus years of ServiceNow experience Experience in a ServiceNow platform in order to support Low-Code/No-Code Development. Good understanding of ServiceNow's architecture, data model, and core concepts. Good understanding of ACLs Fosters a customer-focused environment. Communicates effectively to a wide variety of audiences at all organizational levels. Eliminates obstacles, gets results, have a clear, positive, and direct impact on business performance. Good problem solver and out of the box thinker Experience performing ServiceNow analysis, architecture, and application development. Hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc. Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production Experience with UI Builder is a plus Working Conditions and Physical Requirements Regular work at Tysons Office, VA. Travel to DLA HQ (Ft Belvoir) may be needed for in person meetings

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