Job Description

We are seeking a highly skilled Senior ServiceNow Developer with deep expertise in IT Service Management (ITSM), IT Operations Management (ITOM), CMDB , and Discovery . The ideal candidate will lead end-to-end ServiceNow solution design and implementation to enhance operational visibility, improve service delivery, and strengthen IT asset and configuration management.

You will collaborate closely with architects, product owners, and cross-functional stakeholders to translate business requirements into scalable, secure, and high-performing ServiceNow solutions.

Key Responsibilities

• Lead the design, development, administration, and enhancement of ServiceNow modules, including ITSM and ITOM
• Architect and configure CMDB data models , CI classes, relationships, reconciliation rules, and dependency mapping
• Implement and optimize Discovery , Service Mapping , and Event Management
• Develop, customize, and extend ServiceNow applications using Glide API, JavaScript , UI Policies, Client Scripts, Business Rules, and Workflows
• Create and maintain IntegrationHub , mid-server, and REST/SOAP integrations with external tools
• Govern data quality, compliance, auto-population rules, and CI lifecycle management
• Drive platform upgrades , cloning, instance strategy, service catalog enhancements, and process automation
• Implement solutions aligned to ITIL best practices for incident, problem, change, and request processes
• Lead root-cause analysis & remediation for CMDB/Discovery issues
• Build dashboards and reporting for service health, operational intelligence, and dependency insights
• Provide development guidance, code reviews, and mentoring for junior team members
• Coordinate with security, compliance, and platform governance teams to ensure adherence to standards

Required Qualifications

• 7+ years ServiceNow development experience
• Proven expertise in ITSM , including request, incident, problem, change, CMDB, and automation workflows
• 5+ years of hands-on ITOM implementation, including:
• Discovery
• Service Mapping
• Event Management
• Strong proficiency in CMDB architecture , CI class modeling, and relationship design
• Deep experience in JavaScript, Glide scripting , Flow Designer, and UI Framework
• Strong experience integrating ServiceNow with 3rd-party tools via REST/SOAP APIs , MID Servers
• Experience with Discovery patterns , probes, and credentials configuration
• Solid understanding of ITIL V3/V4 frameworks

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