Job Description

*****NO C2C OR THIRD PARTY INQUIRIES*****

Job Description: Salesforce Administrator

• Location: 1799 Innovation Pt, Fort Mill, SC (south-side Charlotte, NC)
• 3 days a week onsite / 2 days remote (BUT could turn into 5 days a week onsite in the future). Candidates must be local in NC or SC.
• Compensation: $$115K - $135K conversion salary
• Duration: 6 Month Contract to Hire

Position Objective:

As a Senior Salesforce Administrator in Support, you will be responsible for managing and optimizing our Salesforce platform to enhance our customer support operations. This role requires a deep understanding of Salesforce capabilities, exceptional problem-solving skills, and the ability to work in a fast-paced environment. You will collaborate with support teams and be responsible for providing advanced support for integration solutions, troubleshooting complex issues, and ensuring seamless operation of the solutions.

Position Responsibilities:

• Oversee the daily operation and maintenance of the Salesforce platform, including user management, data integrity, and system performance.
• Customize and configure Salesforce to meet the specific needs of the support team, including creating custom objects, fields, workflows, and validation rules.
• Manage integrations with other systems and tools to ensure seamless data flow and process automation.
• Provide expert support to end-users, troubleshoot issues, and resolve technical challenges promptly.
• Leads initiatives to monitor and improve the reliability, stability, and performance of the systems with focus on end user experience and availability. Proactively catch and remediate potential issues to avoid end user impact.
• Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the support team.
• Work closely with team members and stakeholders to identify comprehensive service level indicators and service level objectives.
• Respond to major incidents and demonstrates the skills to identify and solve issues quickly to avoid financial losses. Participate in root cause analysis and identify process to remediate future outages by providing interim or permanent fix. Work on improving monitoring/alerting to proactively catch known issues.
• Manage day to day incidents, including daily health checks, work closely with team and business partners to provide resolution and conduct follow ups. Escalates problems to appropriate teams as necessary.
• Assist with deployments and oversee the move-over process, ensuring minimal disruption to daily operations
• Develop and deliver knowledge documents and shares knowledge with the team. Maintain thorough documentation of system configurations and processes.
• Provide 24x7 support and participate in on call rotation for critical production systems.

Requirements:

Education & Experience:

• Bachelor's degree in computer science or other relevant engineering field.
• 5 – 7 plus years of relevant, hands-on experience as Salesforce Administrator with a deep understanding of the platform's capabilities.
• Strong knowledge of Salesforce best practices and experience in customizing Salesforce to meet specific business needs.
• Understanding of industry standard system architecture and system management tools.
• Experience in Agile/Scrum development cycle environments.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Salesforce administrator certification strongly preferred.
• Preferred experience with Salesforce development.
• Preferred experience in building monitoring and alerting dashboards using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. and other site reliability best practices concepts.

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