Job Description

Sales Trainer - New Hire and Performance Improvement

Sales Trainer New Hire & Performance Improvement is responsible for preparing new hires for success, driving ongoing development across the sales floor, and ensuring underperforming reps receive the targeted support they need. This role bridges onboarding, quality, and performance coaching with the ultimate goal of pushing top middle performers to the top, and moving bottom performers into consistent, reliable contributors.

Key responsibilities include:

• Deliver structured, high-energy training for all new Debt Consultants and SDRs.
• Teach the CreditAssociates sales process, call flow, systems, and compliance essentials.
• Lead the nesting period for new Debt Consultants, reinforcing skills and providing real-time coaching as they transition to live calls.
• Develop and deliver ongoing workshops, refreshers, and skill-building sessions for tenured reps.
• Create advanced training modules (e.g., consultative selling, negotiation, objection handling) to sharpen the skills of mid-level performers and help them reach top-tier results.
• Design targeted performance plans for underperforming reps in collaboration with Sales Managers, providing hands-on coaching and measurable improvement steps.
• Track outcomes of ongoing training to ensure movement of reps into higher performance tiers.
• Oversee the Quality Assurance (QA) team to ensure consistent monitoring of calls and actionable feedback.
• Use QA insights and performance data to identify trends, skill gaps, and rep-specific needs.
• Provide on-the-spot coaching and troubleshooting support to managers and reps.
• Continuously improve training content, materials, and delivery methods for maximum engagement and impact.
• Build communication pieces for program updates, product changes, or sales strategy adjustments.
• Ensure training content aligns with compliance requirements and company objectives.

Ideal candidate profile:

• Experience in sales training, coaching, or sales enablement within a high-volume sales call center environment.
• Has held a sales position with proven success meeting and exceeding expectations.
• Proven ability to motivate and elevate both new and tenured reps.
• Strong facilitation, presentation, and instructional design skills.
• Experience utilizing an LMS (Rise a plus), Salesforce, and Microsoft suite including preferred.
• Data-driven mindset: skilled at using QA and performance reports to inform training.
• Background in debt settlement or financial services a strong plus.

Success metrics:

• Ramp-up speed and early performance of new hires.
• Percentage of middle-tier reps achieving top-tier results after training interventions.
• Measurable improvement in underperforming reps brought to consistent levels of productivity.
• QA scores and compliance adherence improvements.
• Manager and rep satisfaction with training effectiveness.

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