Job Description

• Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center. 


• Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.


• Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television ( CCTV ) video security system.


• Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential. 


• Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.


• Manage all records pertaining to daily tour of duty. 


• Prioritize all radio and telephone communications. 


• Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.


• Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.


• Monitor video security system  CCTV as assigned and report and/or dispatch any anomalies. 


• Service all walk-in customers


• Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests.


• Runs  NYSPIN / NCIC inquiries as requested.


• Monitor key control.


• Comply with all Federal, State and Local regulations relative to communications and protected data and information.


• Report technical problems clearly and expeditiously to appropriate department/division.


• May perform or safety, security or community service related duties as assigned.


• Other duties as assigned.

Salary/Compensation: $21.79 per hour

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