Job Description

divh2Passenger Service Agent/h2pJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?/ph3Job Summary/h3pAs an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency./ph3Responsibilities/h3ulliMake reservations, issue tickets and itineraries, and compute fares for passengers./liliHandle baggage check-in, collect excess baggage charges, and provide general travel information./liliAssist passengers at boarding gates, including checking ticket validity and processing boarding procedures./liliManage arrangements for passengers holding reservations, standby travelers, and their luggage./liliDetermine flight close-out times and complete necessary flight documentation for accuracy./liliHandle post-departure procedures, including invalidating tickets and finalizing reports./liliConduct lost and found activities, including tracing lost articles, updating passengers, and returning found items./liliProcess claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel./liliReceive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments./liliMaintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes./liliEnsure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program./li/ulh3Minimum Requirements/h3ulliHigh school diploma or GED equivalent/liliAt least 1 year of experience in customer service or related field/liliAbility to work varied shifts, including weekends, holidays, and nights/liliStrong verbal and written communication skills/liliAbility to lift and handle baggage weighing up to 50 lbs/liliBasic computer proficiency, including the ability to input data and use relevant software/liliStay up to date on recurrent training as assigned/liliAbility to obtain and maintain airport security badge/liliAbility to read, write, and speak the English language/li/ulh3Preferred Skills/h3ulliPrevious experience in an airport, airline, or logistics environment/liliKnowledge of ticketing, reservations, and fare calculation systems/liliExperience handling lost and found procedures or baggage claims/liliStrong organizational skills and attention to detail/liliFamiliarity with airport regulations and procedures/liliKnowledge of international shipping and airfreight documentation/liliProficiency in a second language for assisting international travelers/liliStrong conflict resolution and problem-solving abilities/li/ulh3Physical Requirements/Working Conditions/h3ulliAbility to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs/liliFrequent standing, walking, and moving throughout the airport terminal or warehouse/liliAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage/liliAbility to work in varying weather conditions, including extreme heat, cold, rain, and snow/liliManual dexterity required for handling documents, operating computers, and using two-way radios/liliAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)/liliClear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance/liliCapacity to work in confined spaces, such as baggage handling areas or aircraft cabins/liliAbility to work in a noisy environment, such as near aircraft engines and ground support equipment/li/ulh3Perks Benefits/h3ulliAccess your pay when you need it through DailyPay app!/liliOn the spot awards offered through the Awardco Platform including gift cards and more!/liliMultiple options for both full and part-time employees!/liliTravel Discounts, Pet insurance, Discount Shopping More!/liliWellness Programs offered to all employees!/lili401k program offered!/liliOpportunity for Internal Mobility and transfers available!/li/ulpWFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals./p/div

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