Job Description

Overview

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Responsibilities

• Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit)
• Determine and advise members on approved loan conditions and documentation requirements
• Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal reports, Navy Federal and investor requirements, etc.)
• Maintain contact with the member, Realtor and/or seller during the entire loan process
• Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations
• Remain available to members and/or their real estate agents during scheduled evening hours after assigned work days and during scheduled hours on assigned days off (e.g. weekends)
• Request and obtain documentation needed and forward to Mortgage Processor
• Respond to inquiries about mortgage applications, processing status, problems and concerns
• Seek and leverage opportunities to conduct outside marketing and promotional activities to members and potential members through financial presentations, local events and realtor/trade shows and events
• Take first mortgage loan applications via face-to-face interview, mail and telephone
• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints
• Respond to inquiries and resolve any issues concerning the processing of applications
• Review application for completeness, data integrity and accuracy; determine if additional information and/or supporting documentation is required
• Perform other duties as assigned

Qualifications

• Ability to work effectively and efficiently with automated systems
• Familiarity with accounting, credit, and/or lending principles and techniques
• Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution
• Exposure to lending application and approval process
• Familiarity with mortgage lending concepts and principles
• Familiarity with banking/financial industry standards and practices
• Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
• Effective database and presentation software skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty
• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective word processing and spreadsheet software skills

Desired Qualification(s)

• Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems
• Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations
• Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Hours: Monday - Friday, 8:30AM - 5:00PM

Location: 1530 International Blvd, Norfolk, VA 23513

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * Fortune 100 Best Companies to Work For 2025 * Yello and WayUp Top 100 Internship Programs * Computerworld Best Places to Work in IT * Newsweek Most Loved Workplaces * Fortune Best Workplaces for Women 2024 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America * Military Times 2024 Best for Vets Employers * Best Companies for Latinos to Work for 2025 * Forbes 2025 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2025 Handshake Early Talent Award From Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Job Tags

Internship, Local area, Monday to Friday, Weekend work, Afternoon shift,

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