Job Description

The Workflow Controller plays a vital role in staffing, planning, and achieving site specific goals across Wayfair's Fulfillment Network. They work to ensure the accurate, timely, and cost efficient processing of the perfect order to our customers.

What You'll Do

• You will create daily operating plans for a site and resolve variances between plan, actuals, and goals. Responsible for building plans at this cadence to align with Site Director and network priorities.

• You will monitor plans and work in process backlogs to consider impacts of future planning and staffing

• You will provide input to strategic shift planning at the site to ensure the building is staffed according to mid-long term volume projections

• Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site

• Manage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments)

• You will be able to engage at shift level, in real time to make proactive changes to support execution of the daily operations plan

• You’ll be responsible for facilitating problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition, Absenteeism, Productivity

• You will support site operations team by optimizing staffing requirements for the site specific daily plan

• You will build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication

• Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvements

What You'll Need

• 3+ years operational experience in distribution or manufacturing.

• Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.

• Capacity Planning experience or Industrial Engineering background focused on operations flow and labor management

• Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, SQL/GBQ.

• Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent

• Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirements

• Strong understanding in the use of technical/statistical tools to drive process improvements

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form ( .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here ( .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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