IT Helpdesk Technician Job at Nystrom & Associates, Ltd., New Brighton, MN

MHR0bWRPWHRBbFFqZ2lZdU81a2JHOWZqTFE9PQ==
  • Nystrom & Associates, Ltd.
  • New Brighton, MN

Job Description

Brief Description Serves as the first point of contact for Nystrom end users, partners, and customers seeking technical support on day-to-day issues and requests. Helps determine the best solution based on the issue and details provided by our customers. Interfaces with the rest of the IT team to provide a high level of customer service to the organization. Location & Schedule Hybrid in New Brighton, MN (3 days in office and 2 days from home). First 30‑60 days are fully in office. Full‑time position. Job Duties Helpdesk Support Identify, research, and resolve technical problems. Document, track, and monitor problems in the helpdesk ticketing system to ensure a timely resolution. Respond to telephone calls, email, chats, and personnel requests for technical support. Answer user inquiries regarding computer software or hardware operation issues to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Maintain and support any technical issues that arise. Complete basic system administrator duties (add/remove users, set up e‑mail, etc.). Fix PC, scanner, or printer issues. Deploy workstation setup at new clinic locations or moves as needed. Fully understand and enforce company policies to protect physical hardware and digital information security. Participate in on‑call rotation and provide support for after‑hours emergencies and issues. Maintenance Complete basic network administration duties (connect workstation to network, do MACs on workstations, etc.). Image company workstations. Install, make changes, and repair computer hardware and software. Completes other tasks and projects as assigned. Qualifications 1 year certification from college or technical school or equivalent work experience. Minimum 2 years of work‑related experience. Experience with Microsoft Azure and Intune. Physical requirements include walking, climbing stairs and ladders. Must be able to lift and carry up to 50 pounds. Able to travel to new clinics and existing locations as needed. Able to work weekends or evenings for special projects. Experience with Windows operating systems. Experience and knowledge of Microsoft Office suites. Experience with anti‑virus / endpoint protection, VPN clients, Citrix clients, video conferencing software, remote support tools, and workstation imaging applications. Experience with workstation, laptop, scanner, printer, and video conferencing hardware. Preferred Associate’s degree in information technology or technical certification program.

MCSA, MCSE, MSDTS, A+.

Knowledge and work experience with Citrix. Healthcare IT background is a plus. Linux workstation knowledge is a plus. Experience and knowledge with VoIP technologies and softphones is a plus. Experience and knowledge of mobile devices (jetpacks) is a plus. Experience and knowledge of Microsoft Intune and Windows Autopilot. Compensation Range $52,000–$55,000 a year #J-18808-Ljbffr Nystrom & Associates, Ltd.

Job Tags

Full time, Work experience placement, Work at office, Weekend work, Afternoon shift,

Similar Jobs

Mammoth Mountain

Infant Teacher, Winter 25-26 Job at Mammoth Mountain

Job Description Seasonal (Seasonal) At Mammoth Mountain, you will live the dream! Work and play in the majestic mountains with a free season pass that opens the doors to adventure at all Alterra Resorts. Your whole family can share this excitement with free skiing...

Leaderstat - Post Acute

Travel Nurse RN - Skilled Nursing Facility (SNF) Manager Job at Leaderstat - Post Acute

 ...Job Description Leaderstat - Post Acute is seeking a travel nurse RN Skilled Nursing Facility (SNF) Manager for a travel nursing job in Union Grove, Wisconsin. Job Description & Requirements ~ Specialty: Manager ~ Discipline: RN ~ Duration: 6 weeks ~40... 

WTG Terrazzo & Tile, Inc.

Tile Setter Job at WTG Terrazzo & Tile, Inc.

 ...tile adhesion. Measuring and Cutting: Accurately measure and cut tiles to fit specific spaces, including around obstacles and into odd shapes. Adhesive Application: Apply mortar, mastic, or other adhesives to the surface and tiles to ensure a secure bond. Tile... 

Nash UNC Health Care

MRI Technologist Job at Nash UNC Health Care

 ...transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The MRI Technologist produces diagnostic MRI scans under the clinical direction of a Radiologist while taking responsibility for film quality,... 

NORTHGATE MORTGAGE

Mortgage Loan Officer Job at NORTHGATE MORTGAGE

 ...with you about joining our team! We are a tight-knit group of lending professionals seeking an experienced and detail-oriented mortgage loan officer. If you are looking to take the next step in your career, apply now! Compensation: $150,000 - $300,000 yearly...