IT Field Technician Job at Koch Foods, Cumming, GA

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  • Koch Foods
  • Cumming, GA

Job Description

Job Description

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  • Responsible for prioritizing production-critical issues and escalating to appropriate technical staff.
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  • Report and validate incident and reported issues.
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  • Provide general application assistance.
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  • Install and maintain network cabling.
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  • Install and troubleshoot hardware, including PC, Wyse Terminals, Printers, and Scanners.
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  • Provide on-site and remote support to all staff.
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  • Provide problem solving assistance and resolution, including follow-up ensuring resolution of issue(s).
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  • Perform other related duties as required.
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  • Degree or certification in IT related studies preferred.
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  • Military background highly desirable.
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  • Proficient in Microsoft software including Outlook, Word, and Excel.
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  • Strong written and oral communication skills.
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  • Knowledge of CAT6 cabling with ability to terminate both male and female jacks based on industry standards.
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  • Good customer service skills with ability to explain technical concepts to non-technical users.
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Job Tags

Remote work,

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