Information Technology Service Management Consultant Job at KTek Resourcing, Chicago, IL

MTlobmQrcnJBMWdraVNZak1KZ1pIZHpzS1E9PQ==
  • KTek Resourcing
  • Chicago, IL

Job Description

ITSM process Lead

Location: Chicago, IL (Onsite)

Contract: 6-12+ months

Client: HCL America

USC Only

**Update LinkedIn ID Required

Requirement:

  • Min 7-8 Years of experience in ITSM role
  • Problem lifecycle management: Oversee the entire problem lifecycle, from identification and analysis to resolution and closure.
  • Root cause analysis: Lead the process of identifying the underlying causes of incidents to prevent them from happening again.
  • Proactive problem management: Identify trends in incidents to proactively address potential issues before they impact users.
  • Stakeholder communication: Inform stakeholders about problem status, resolution plans, and potential risks.
  • Reporting: Develop and deliver reports on problem management activities and metrics to management.
  • Continuous improvement: Regularly review processes and performance to identify opportunities for improvement in the problem management function.
  • Process Management: Implement and manage ITIL-based practices, focusing on key processes like incident, problem, change, and release management.
  • Stakeholder Coordination: Work with IT and business stakeholders to enhance service delivery and manage relationships.
  • Performance Monitoring: Track service performance against key performance indicators (KPIs) and report on metrics to identify areas for improvement.
  • Incident leadership: Declare incidents, assemble response teams, and lead the "bridge" or conference calls to drive resolution.
  • Coordination: Coordinate and provide direction to various IT support groups, such as server, network, database, and application teams.
  • Communication: Provide clear, concise, and timely updates to senior management, stakeholders, and customers, both during and after the incident.
  • Issue Resolution: Address and resolve process-related issues and bottlenecks.

Job Tags

Contract work,

Similar Jobs

Eberl Claims Service

Florida Drone Pilots (Miami) Job at Eberl Claims Service

 ...Join to apply for the Drone Pilot role at Eberl Claims Service We are looking for skilled and detail-oriented Drone Pilots to join our Eberl team to support property claims processes by capturing high-quality aerial imagery and data. This candidate will play a crucial... 

New England Biolabs

Senior Data Analyst/Manager Job at New England Biolabs

 ...understanding of technology, electronic discovery and specifically complex data analysis matters to work for its Technology Advisory Services...  ...not limited to the collection and synthesis of data, project management, spreadsheet and database creation, and SQL programming.... 

JOE & THE JUICE

Facilities Manager Job at JOE & THE JUICE

 ...employee belonging. If you can relate to this, maybe you will join our family? About the Role: The position of West Coast Facilities Manager will be based in San Francisco and will be part of our FM&C team. The role is West Coast specific and will have manager... 

Activate Talent

Graphic Designer Job at Activate Talent

 ...Graphic Designer Job Type: Full-time / Remote Work Hours: PST Job Overview: We're helping our client, a fast-growing beauty and eCommerce brand, find a Graphic Designer to create high-quality, on-brand digital and print assets. In this role, you will design... 

Genius Sports

Sports Statistician (Data Collection) Job at Genius Sports

 ...Join to apply for the Sports Statistician (Data Collection) role at Genius Sports 1 day ago Be among the first 25 applicants Join to apply for the Sports Statistician (Data Collection) role at Genius Sports Genius Sports is the official data, technology...