Job Description

WHY TRAVEL VISA PRO & PASSPORTOLOGY:

• Flexible Schedule
• Part-time Position
• Weekend Shifts Available
• Unused sick and vacation bonus pay out
• Sick time
• Vacation/PTO time
• Sales Commission 1% of everything you sell
• Six (6) Paid Federal holidays: New Years, Memorial, Independence, Labor, Thanksgiving, and Christmas Days.
• Annual COLA (Cost of Living Adjustment : 8.7% in 2022, 3.2% in 2023, 2.5% in 2024).
• Public/Transit (i.e. bus/metro pass) coverage
• Travel Miles Reimbursement for use of personal vehicle for business needs
• 401k with a 3% safe-harbor contribution to all eligible employees
• Potential Profit-sharing bonuses
• Trusted name in the industry over 16 years
• Very competitive pay
• Very quick path for growth and advancement
• much more, apply to inquire

ABOUT TRAVEL VISA PRO & PASSPORTOLOGY

• Travel Visa Pro specializes in helping people traveling internationally by obtaining international travel documents (i.e. US Passports, Travel Visas, Legalizations, Apostles) for them. We work with all kinds of great customers going to all kinds of cool places – we don’t get to go, but we get to help them go. Travel Visa Pro was established in 2009 and grew into over 150 service locations nationwide in 2024.

• Passportology specializes in assisting people with their virtual mail and package handling as well as service of process/registered agent and new business registrations.

WHAT TRAVEL VISA PRO & PASSPORTOLOGY IS LOOKING FOR - FRONT DESK RECEPTIONIST:

Currently, we are looking for a customer friendly, team-player for Front-Desk receptionist to help us serve our customers at our busy office in Lower Pacific Heights neighborhood in San Francisco on the corner of Post and Mason St. Ideal candidates will provide an exceptional customer service experience through tailored solutions that meet specific client’s travel document needs in person & via phone/e-mail.

As a member of our team, you will also play a crucial role in assisting clients with their mail, passport, visa, legalization/apostille application processes, ensuring a smooth and hassle-free experience. We offer part-time positions with work hours for shifts: mornings 9am-1pm & afternoons 1pm-5pm. Monday thru Friday & Saturday 10.30am-2.30pm weekend shifts are all available. We are flexible if you are flexible. You can work as much or as little as you’d like. Qualified and experienced candidates may be offered a full-time position.

DUTIES AND RESPONSIBILITIES:

• Be “Face” of our office in Lower Pacific Heights neighborhood in San Francisco – meet and greet customers.
• Manage incoming customer inquiries: online, on the phone and in-person.
• Scan and process incoming mail for our virtual mail clients.
• Assist customers with pick up and drop off documents and mail/packages.
• Direct customer-traffic to/amongst other staff members.
• Welcome walk-in customers, check them in, take payments, print passport photos, and explain the service process.
• Assist walk-in clients in completing application forms accurately and efficiently.
• Review and verify application documents for completeness and accuracy.
• Resolve any issues and/or challenges that may arise during the customer’s visit.
• Advise and guide clients, based on their specific travel needs, ensuring realistic expectations.
• Provide personalized guidance and support to clients regarding passport, visa, legalization/apostle requirements; provide detailed information on available services that align with requirements, assisting the customer in making informed decisions.
• Maintain a high level of professionalism and confidentiality in handling sensitive client information.

IDEAL QUALITIES:

The Ideal candidate MUST arrive to work on time, punctuality is required. Integrity & sensitivity dealing with personal data is mandatory. All employees will be required to consent to & pass a federal & state background check. The ideal candidate should:

• Have previous experience in a receptionist and a mail-room operator role.
• Have high attention to detail and strong organizational skills.
• Be able to work independently and efficiently in a fast-paced environment.
• Have strong communication and interpersonal skills.
• Quick to learn new skills quickly.
• Be a team player.
• Be punctual & flexible.
• Have a proven track record in outstanding customer service.
• Be able to perform under tight and stressful deadlines.
• Be to lift package(s) up to 30lbs
• Possess great telephone skills.
• Be able to perform under tight and stressful deadlines.

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