Job Description

Fast Track Claim Adjuster

The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, minor injury claims and low complexity general liability losses. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stakeholders through the life of the claim.

Additional responsibilities include:

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale. On-going review of reserves required through life of file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Property and casualty licenses required. Must be obtained within 6 months of hire.

What we're looking for:

• Bachelors' degree or equivalent work experience
• 2 years previous claim handling experience preferred
• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment
• Property and casualty licenses required. Must be obtained within 6 months of hire

A look at our benefits (For U.S. and UK only):

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We're proud to offer a range of employee benefits and resources that help you protect what matters most your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Grade 17

AIG Claims, Inc.

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