FGP has been retained by the Capital Region Airport Commission / Richmond International Airport to lead their search for a Director of Marketing and Customer Experience.
About Us: Established in 1975 by an act of the Virginia General Assembly, the Capital Region Airport Commission owns and operates Richmond International Airport (RIC). The Commission directs the growth, operation and business activities of RIC and works tirelessly to ensure it continues to be an affordable option for local, regional, and out-of-state travelers.
Description of Responsibilities: The Director of Marketing and Customer Experience leads and implements the strategy for the Airport’s marketing channels and digital platforms, customer-facing digital transformation efforts, content and messaging strategy for owned and paid channels, daily terminal operations and the strategic transformation of passenger experience through technology and personalization. This role ensures seamless airport operations, enhances customer satisfaction, drives revenue, and implements innovative solutions that position RIC as a leader in customer experience.
Required Experience:
Required Skills:
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