Customer Success Manager Job at Sprocket Sports, Chicago, IL

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  • Sprocket Sports
  • Chicago, IL

Job Description

Job Description

🌟 Client Success Manager

📍 Chicago, IL | 🏢 Hybrid | 💼 Full-Time

At Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a Client Success Manager (CSM) who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive.

About Sprocket

Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified Great Place to Work® 2024 , with a culture that balances high standards, accountability, and fun.

What You'll Do

As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues.

This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans.

Here’s what that looks like:

  • Build trusted relationships with club leaders and administrators
  • Lead ongoing check-ins, strategic planning calls, and renewal discussions
  • Drive product adoption and coach clients on best practices
  • Identify expansion opportunities and help grow existing accounts
  • Monitor account health and address risks early
  • Act as the voice of the customer, sharing feedback with internal teams
  • Keep internal systems up to date with key client activity and insights

What We’re Looking For

You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed.

  • 2+ years in Client Success, Account Management, or Implementation
  • Excellent communication skills — written, verbal, and interpersonal
  • Technically curious and quick to learn new tools
  • Highly organized and detail-oriented, with great follow-through
  • Energized by solving problems and creating positive outcomes
  • Bonus: experience with youth sports or working with mission-driven orgs

Why Join Us?

✅ Certified Great Place to Work® 2024

🤝 Mission-driven team with a big vision

🚀 Fast-growing startup with room to grow

💼 Competitive salary + equity

📊 401(k) with company match

🩺 Comprehensive medical and dental

🎉 A culture built on Higher Standards, Greater Accountability, and More Fun

Job Tags

Full time,

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