Customer Service - Cantonese Speaking (Work from Home) Job at EPS Consultants, Springfield, MA

MHQ1dWQrVHJBbEVqaUNVZ01aMGNHdDdzTGc9PQ==
  • EPS Consultants
  • Springfield, MA

Job Description

Job Description

Provide quick, accurate, and friendly service to customers via phone, email, or chat.

Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.

Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed.

Work on multiple tools, tasks, and ad hoc requests as operationally required to meet the team performance metrics.

Represent client platform and tools to customers, educating them to navigate and self-serve where possible.

Build lasting relationships with customers, and other team members.

Be reliable, be on time and come in as scheduled.

EPS Consultants

Job Tags

Similar Jobs

Diverse Lynx

QA Manager Job at Diverse Lynx

 ...Job Title Must Have Technical/Functional Skills Expertise in Guidewire/Pega/Salesforce/SAP/ETL, functional and automation testing, and Agile SDLCs Strong understanding of manual, automation, performance, and UAT testing. With an exposure to GenAI technology Experience... 

SESCO Cement Corp.

Outside Sales Representative Job at SESCO Cement Corp.

 ...SESCO Cement is a subsidiary of an international, diversified group of companies with revenues of $2.3 billion, and is a distributor of building materials. With a growing footprint of satellite locations and distribution partners across the U.S., they continue to expand... 

TEKsystems

Data Entry Analyst Job at TEKsystems

 ...BMC Business Enablement Learning Strategy team is seeking a Data Entry Analyst to assist with transferring paper survey response information...  ...financial institution. Has previously interacted with higher level managers. Experience Level Entry Level Pay And... 

Redbock - an NES Fircroft company

Sr. Biostatistician Job at Redbock - an NES Fircroft company

Job Description Please no third party applicants SUMMARY: A pharmaceutical company is looking for a Senior Biostatistician for a 6-month renewable project. This consultant must be very hands-on and have proven experience supporting regulatory submissions. In...

EMCOR Group

Fire Alarm Technician Job at EMCOR Group

 ...Fire Alarm Technician Our rapidly growing company is in need of a talented Fire Alarm Technician to join our team. Essential Duties / Responsibilities: Install, troubleshoot, repair, maintain, and program Fire Alarm, Access Control, Nurse Call Intrusion, Sound...