Job Description

Veterinary Client Service Representative

VRC is a growing state-of-the-art 24 hour Veterinary Emergency and Specialty organization that places the utmost importance on outstanding care for our clients and patients as well as the professional development and well-being of our employees. We seek staff that share our core values of Kindness, Collaboration, Integrity, Empowerment, and Community. We are looking for a part-time Veterinary Client Service Representative to join our team! Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Compensation and schedule:

• Pay starts at $18/hr. and may be higher depending on previous experience as a receptionist in the veterinary healthcare field
• There is a $3/hr. shift differential for weekend shifts
• There is a $3/hr. shift differential for night shifts
• 10-hour night shifts which includes weekends

This is an on-site position at: VRC 340 Lancaster Avenue, Malvern, PA 19355

What You Will Do In This Role:

• Greet clients and patients upon entry and exit of our facility.
• Assist clients at check in and check out.
• Take payments for services and assist clients with payment resources as needed.
• Assist with phone calls and scheduling.
• Additional responsibilities as needed.

Skills/Qualifications:

• Excellent communication skills.
• Ability to multitask.
• Enjoy interacting with clients and patients.
• Comfortability working through email, phone, and in person.
• Be able to maintain composure and professionalism during periods of high volume.
• Have a great attitude!

Benefits:

• Medical/Dental/Vision
• 401(k) with a company match!
• Employee assistance program
• Generous employee discount at 80%!
• Flexible schedule
• FSA/HSA
• Life insurance
• Disability insurance option to purchase
• Paid time off
• Professional development assistance
• Referral program
• Uniform allowance for full-time and part-time employees
• Paid holidays/paid time and a half for working holidays

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Required)

If you enjoy working in a busy, fast paced environment and would like to be part of a supportive team with an outstanding culture- Apply today! Candidate must be able to pass a pre-employment background check. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

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