Job Description

Job Description

Job Description

• Greeting customers and obtain all necessary insurance coverage for Damaged vehicles
• Consulting with technicians about needed repairs, tear down and estimates
• Answering customer questions about repairs 
• Informing customers about insurance findings
• Overseeing and managing the Body Shop scheduling and workflow
• Informing customers of changes in repair times or when their vehicle is ready to be picked up

BENEFITS

• Medical
• Dental
• Vision
• 401(k)
• Paid Training
• Paid Vacation
• Holiday Pay

RESPONSIBILITIES 

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle damage to the insurance carriers
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the repair, and update customers daily
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers and collect funds for the repairs

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Body Shop estimator, service advisor, assistant lane manager or service consultant 
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs including CCC Estimating system and Dealertrack DMS

  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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