Job Description

Account Director

Location: Philadelphia, USA

What's in it for you?

• Uncapped bonus structure.
• Generous benefits package including Healthcare, 401k, 25 days PTO, public holidays off, free on-site Gym and much more!
• Work with with award winning teams at a global industry leader.

Where ambition meets opportunity.

If you’re a seasoned client services professional looking for more variety, bigger opportunities, and a team that matches your drive, this opportunity could be exactly what you’re looking for. Here, your eye for growth and passion for delivering results won’t just be appreciated, they’ll help shape the business's future.

About Hybrid:

Hybrid is a high-growth media company with offices in Philadelphia, Bristol (UK), Sydney, Nepal and Kuala Lumpur. Through our people, processes, and global presence, we create more compelling media for education brands.

• Large clients in exciting markets.
• Ability to shape the role to your career aspirations.
• Forward thinking and high-quality creative output.

With continued growth Hybrid is expanding the account management function to continue our outstanding levels of client service. The Account Director will have strong team management skills and lead key relationships, working with our dedicated teams to deliver world-class campaigns across paid media (PPC, paid social, display, programmatic).

Key Responsibilities

• Team Leadership: Lead our account management team, providing mentorship and ensuring alignment with client goals while maintaining high performance standards.
• Client Relations: Serve as the senior point of contact for clients, understanding their needs to develop tailored strategies and deliver quarterly and annual reviews.
• Strategic Planning: Oversee campaign execution aligned with client objectives, collaborating with cross-functional teams across digital, paid media, and creative, to ensure quality and impactful results.
• Business Development: Identify new opportunities with existing clients, cross-sell services (digital, paid media, research, creative), and participate in pitch presentations to drive agency growth.

Requirements:

• Understanding of key paid media channels (Paid Search, Paid Social, Programmatic Display etc.) to shape campaign progress and drive results.
• Proven leadership skills with a proactive, positive attitude. Agency experience working in a client services role is preferred.
• Energetic & engaging presence that clients are able to trust & build rapport, whilst motivating and driving our team to deliver powerful campaigns.
• Great attention to detail, organizational skills and a calm presence to deliver under pressure.
• Highly self-motivated to drive exceptional standards of work and push the team to new levels.
• Strong strategic thinking and problem-solving abilities, ability to offer solutions to complex client challenges.
• Exceptional writing and presentation skills to convey data-driven insights.
• Expertise in higher education enrolment management and marketing trends would be a great advantage, but is not required.

Benefits:

• Work for a global market leader within our vibrant, contemporary offices located in the heart of Philadelphia.
• Hybrid is a big advocate for internal mobility, offering huge potential for progression in line with our ambitious growth plans.
• Monthly contribution to your physical health or wellbeing costs (e.g. gym membership, art classes) and Headspace subscription.
• Paid training for career accreditations.
• Incentive schemes, and company 401k.
• Generous PTO entitlement.
• Comprehensive Health, Vision, Dental insurance.
• Charity fundraising challenges and volunteering days.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.

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